Rental Terms & Conditions
1. Rental Period
Standard rentals are for 14 days. Customers may request extensions, subject to availability and additional fees. The rental period begins on the delivery date and ends on the scheduled pickup date.
2. Lost or Damaged Totes
Customers are responsible for all rented equipment from delivery until Pack & Stack collects it. A $25 replacement fee applies per tote that is lost, stolen, not returned, or damaged beyond normal wear and tear.
3. Dolly Responsibility
Customers are responsible for returning any rented dollies in the same condition received, excluding normal wear and tear. Lost or damaged dollies may incur replacement or repair charges as disclosed in the rental agreement.
4. Delivery & Pickup
Pack & Stack delivers clean, reusable moving totes and related equipment to the customer’s specified address at the agreed-upon date and time. Free delivery and pickup are included throughout the Treasure Valley, including Emmett. Deliveries to Mountain Home, McCall, Cascade, and locations outside the Treasure Valley are subject to additional fees. Customers must contact Pack & Stack for a delivery quote before booking outside the free service area.
5. Late Returns & Extensions
Customers must return all rental equipment or have it ready for pickup at the end of their 14-day rental period. Late returns will incur a fee of $35 per day, per rental order, beginning the day after the scheduled pickup date. Customers wishing to extend their rental must request an extension before their scheduled pickup date. Extensions are subject to availability and additional rental fees. Lost or unreturned totes may also be subject to the $25 per-tote replacement fee as outlined in Section 2.
6. Cancellations & Rescheduling
Cancellations made at least 48 hours before the scheduled delivery time will receive a full refund. Cancellations made between 24 and 48 hours before delivery will receive a 50% refund. Cancellations made less than 24 hours before delivery are non-refundable.
Once totes have been delivered, the rental is considered active, and no refunds will be issued for early returns or unused rental days.
Customers may reschedule their delivery at no additional charge with at least 24 hours’ notice, subject to availability. Rescheduling requests made less than 24 hours before delivery may be subject to additional fees. All cancellations and rescheduling requests must be communicated directly to Pack & Stack Idaho.
7. Proper Use of Equipment
Totes are intended for normal moving and storage purposes only. Customers agree not to use totes or dollies for any illegal, hazardous, or unsafe activities.
Customers agree to return all totes and dollies in reasonably clean condition, free of trash, food, liquids, and personal belongings. Excessive cleaning or damage beyond normal wear and tear may result in additional fees.
8. Customer Agreement
By completing a rental reservation and accepting delivery of the totes and equipment, customers agree to abide by all terms and conditions outlined in this document.
Customers acknowledge that they are responsible for all rented totes, dollies, and equipment from the time of delivery until they are picked up by Pack & Stack Idaho. By completing a booking, customers confirm they have read, understood, and agreed to these Rental Terms & Conditions.